External Linkages, R&D and Innovation Performance in US Business Services

James Love and Mica Ariana Mansury

Industry and Innovation, 2007, vol. 14, issue 5, 477-496

Abstract: This paper examines the innovation performance of 206 US business services firms. Results suggest that external linkages, particularly with customers, suppliers and strategic alliances, significantly enhance innovation performance in terms of the introduction of new services. A highly qualified workforce increases the probability of service and organizational innovation, and increases the extent of a firm's innovation, but unqualified employees also play an important role. Contrasting with some earlier research on services, the presence of formal and informal R&D significantly increases the extent of new-to-market and new-to-firm innovation.

Keywords: Innovation; external linkages; R&D; US business services (search for similar items in EconPapers)
Date: 2007
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Citations: View citations in EconPapers (54)

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DOI: 10.1080/13662710701711380

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