Responsible gambling training in Ontario casinos: employee attitudes and experience

Lena C. Quilty, Janine Robinson and Alexander Blaszczynski

International Gambling Studies, 2015, vol. 15, issue 3, 361-376

Abstract: Identifying and responding to gamblers displaying behaviours indicative of risk for problem gambling within venues is critical to the effective development of venue-based early intervention strategies. Industry employees can offer invaluable expertise to the development and implementation of timely in-vivo intervention strategies. The objective of the current study was to evaluate casino employee perspectives from those with and without a managerial role in recognizing and responding to signs of gambling difficulties. A total of 130 casino employees (53 males, 77 females) completed an online survey eliciting their perspectives and experiences of responsible gambling. Most participants received training in the identification of, and response to, signs of gambling-relateder distress in players. The majority reported regularly observing players believed likely to have a gambling problem. A range of observed signs were described as useful but effective staff responses to such signs were viewed as a challenge. Job satisfaction was inversely related to perceived challenges in responding to signs. The current investigation suggests that casino employee endorse the feasibility of detecting and responding to signs of problem gambling in players. Employees highlighted the need for further training in how to sensitively respond to such signs.

Date: 2015
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DOI: 10.1080/14459795.2015.1056206

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International Gambling Studies is currently edited by Katie Donnelly, David Marshall, Bronwyn Stuart, Alex Blaszczynski and Jan McMillen

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