 Trust after violations: Are collectivists more or less forgiving?C. Ashley Fulmer and Michele J. Gelfand Journal of Trust Research, 2015, vol. 5, issue 2, 109-131 Abstract: Trust violations occur during social interactions, yet little research has studied trust in the aftermath of violations. In this study, we examine how trustors respond to trust violations differently, depending on their levels of collectivism and whether the violation is from an ingroup or outgroup member. We argue that although highly collectivistic individuals are forgiving after minor ingroup trust violations, when ingroup violations are severe, they will react negatively - lose trust easily and restore trust with much difficulty - effectively treating the ingroup member as an outgroup member. Individuals who are low on collectivism, by contrast, do not differentiate the severity of violations from ingroup and outgroup members. Two studies, one online attitudinal study using scenarios and one laboratory experiment using an iterated trust game, were conducted to test this hypothesis. Study 1 illustrated these effects, mediated by trustor anger. Study 2 replicated these findings with actual behaviour in a trust game and further showed that trustor's group identification exacerbated these effects. Date: 2015 Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:taf:jtrust:v:5:y:2015:i:2:p:109-131 Ordering information: This journal article can be ordered from DOI: 10.1080/21515581.2015.1051050 Access Statistics for this article Journal of Trust Research is currently edited by Peter Ping Li More articles in Journal of Trust Research from Taylor & Francis Journals |
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