Examining the effect of emotional intelligence on socio-demographic variable and job stress among retail employees

Abhishek Shukla and Rajeev Srivastava

Cogent Business & Management, 2016, vol. 3, issue 1, 1201905

Abstract: The purpose of the present study is to explore the relationship between emotional intelligence, socio-demographic variable, job stressors and examine the moderating effect of emotional intelligence on the relationship between socio-demographic variable and job stress. The data were analyzed on the sample of 564 retail employees using descriptive statistics, Pearson correlations, and hierarchical multiple regression. The result shows that there is a socio-demographic difference with respect to trait emotional intelligence (EI) and job stress. The proposed model is a good predictor of job stress. Trait EI is more significant influencing factor for job stress than gender, age, marital status, education, annual income and work experience. Specifically, the present study suggests that intervention aimed at reducing job stress if it includes enhancement of employees with high emotional intelligence rather than just decreasing external stressors.

Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

Downloads: (external link)
http://hdl.handle.net/10.1080/23311975.2016.1201905 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:oabmxx:v:3:y:2016:i:1:p:1201905

Ordering information: This journal article can be ordered from
http://cogentoa.tandfonline.com/journal/OABM20

DOI: 10.1080/23311975.2016.1201905

Access Statistics for this article

Cogent Business & Management is currently edited by Len Tiu Wright and Tahir Nisar

More articles in Cogent Business & Management from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().