Four Faces of Public Service Efficiency

Rhys Andrews and Tom Entwistle

Public Management Review, 2013, vol. 15, issue 2, 246-264

Abstract: We argue that there are four main dimensions, or faces, of public service efficiency, which should matter to theorists and practitioners of public management. The first, productive efficiency , relates to the maximization of outputs over inputs; the second, allocative efficiency , refers to the match between the demand for services and their supply; the third, distributive efficiency , relates to the pattern of service delivery amongst different groups of citizens; while the fourth, dynamic efficiency , refers to the balance between current and future consumption. We examine each of these faces of efficiency in turn and reflect upon the potential trade-offs between them.

Date: 2013
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DOI: 10.1080/14719037.2012.725760

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