The Resilient Organization

Arjen Boin and Michel J. G. van Eeten

Public Management Review, 2013, vol. 15, issue 3, 429-445

Abstract: Both academics and practitioners have recently discovered resilience as a core topic of interest. Resilience is widely viewed as a potential solution to the challenges posed by crises and disasters. The promise of resilience is an organization or society that absorbs shocks and 'bounces back' after a disturbance. While the idea of resilience is increasingly popular, empirical research on resilient organizations is actually quite rare. This article explores whether a relation exists between organizational characteristics, processes and resilience. Building on the insights of high reliability theory and crisis research, it probes this relation in two organizations that experienced deep crises: the California Independent System Operator (CAISO) and National Aeronautics and Space Agency (NASA).

Date: 2013
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DOI: 10.1080/14719037.2013.769856

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