A Public Service Gap: Capturing contexts in a comparative approach of street-level bureaucracy

Peter Hupe and Aurélien Buffat

Public Management Review, 2014, vol. 16, issue 4, 548-569

Abstract: Studies of street-level bureaucracy have introduced a variety of conceptualizations, research approaches, and causal inferences. While this research has produced several insights, the impact of variety in the institutional context has not been adequately explored. We present the construct of a public service gap as a way to incorporate contextual factors and facilitate comparison. This construct addresses the differences between what is asked of and what is offered to public servants working at the street level. The heuristic enables the systematic capture of macro- and meso-contextual influences, thus enhancing comparative research on street-level bureaucracy.

Date: 2014
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Citations: View citations in EconPapers (17)

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DOI: 10.1080/14719037.2013.854401

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