The Visibility of Trust: Exploring the connection between trust and interaction in a Dutch collaborative governance boardroom

Lise A. van Oortmerssen, Cees M.J. van Woerkum and Noelle Aarts

Public Management Review, 2014, vol. 16, issue 5, 666-685

Abstract: In multi-stakeholder collaboration settings, trust plays a significant role. We explore the connection between trust and interaction over time in a collaborative governance board. To this end, we conducted a case study of the board of a collaborative governance arrangement in professional education. The results include an increase in trust within the board as well as three changes in the interaction pattern during board meetings: more openness, more responsiveness and more speed. It is argued that the increase in trust and the changes in interaction are related, implying that trust is visible in interaction content, interaction atmosphere and interaction process.

Date: 2014
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DOI: 10.1080/14719037.2012.743578

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