Patient and Public Involvement in Healthcare Quality Improvement: How organizations can help patients and professionals to collaborate

Alicia Renedo, Cicely Alice Marston, Dimitrios Spyridonidis and James Barlow

Public Management Review, 2015, vol. 17, issue 1, 17-34

Abstract: Citizens across the world are increasingly called upon to participate in healthcare improvement. It is often unclear how this can be made to work in practice. This 4-year ethnography of a UK healthcare improvement initiative showed that patients used elements of organizational culture as resources to help them collaborate with healthcare professionals. The four elements were: (1) organizational emphasis on non-hierarchical, multidisciplinary collaboration; (2) organizational staff ability to model desired behaviours of recognition and respect; (3) commitment to rapid action, including quick translation of research into practice; and (4) the constant data collection and reflection process facilitated by improvement methods.

Date: 2015
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Citations: View citations in EconPapers (9)

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DOI: 10.1080/14719037.2014.881535

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