Obstacles and solutions on the ladder of citizen participation: a systematic review

Mario Ianniello, Silvia Iacuzzi, Paolo Fedele and Luca Brusati

Public Management Review, 2019, vol. 21, issue 1, 21-46

Abstract: This article presents a systematic review of the English-language empirical literature about citizen participation to identify the obstacles to its implementation and the most successful ways to address them. Three sets of variables seem to impact effectiveness: contextual factors, including information asymmetries and public officials’ attitude; organizational arrangements, including community representation criteria and process design; and process management patterns, including group dynamics and collaboration quality. Two recommendations stem from our analysis: internalize decisions in organizational procedures, and establish ongoing interactions between government bodies and their stakeholders. We conclude that half-hearted engagement is unlikely to lead to successful citizen participation.

Date: 2019
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DOI: 10.1080/14719037.2018.1438499

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