An integrated artificial intelligence framework for public management

Bernd W. Wirtz and Wilhelm M. Müller

Public Management Review, 2019, vol. 21, issue 7, 1076-1100

Abstract: Artificial intelligence (AI) extends the limits of current performance in data processing and analysis many times over. Since this states a great improvement in managing public data, this conceptual study discusses the use of AI in public management structures in connection with their risks and side effects. The exercise of state power and public influence through intelligent machines make ethical and political guidelines essential for their operation, constituting the cornerstones of the AI framework model developed here. The organizational structure and technical specification are additional aspects of the AI that determine design and functionality of the framework model in practical application.

Date: 2019
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DOI: 10.1080/14719037.2018.1549268

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