Public service innovation: a typology

Jiyao Chen, Richard M. Walker and Mohanbir Sawhney

Public Management Review, 2020, vol. 22, issue 11, 1674-1695

Abstract: Existing classifications of public service innovation are largely derived from a private sector perspective and an internal orientation, overlooking their public value and collaborative nature. In this article, we present a typology for defining and classifying innovation in public service organizations that comprises two dimensions: ‘innovation focus’ (three public value creation processes of strategy, capacity and operations), and ‘innovation locus’ (internal and external). Together, these result in six types of innovation: mission, policy, management, partner, service, and citizen. A preliminary assessment is presented. The implications of the typology for understanding public service innovation are discussed.

Date: 2020
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DOI: 10.1080/14719037.2019.1645874

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