Continuing the development of the public service logic: a study of value co-destruction in public services

Marit Engen, Martin Fransson, Johan Quist and Per Skålén

Public Management Review, 2021, vol. 23, issue 6, 886-905

Abstract: This paper reports on a study of value co-destruction in public services, i.e. diminishment of value by interaction between providers, users, and other actors. The goal is to contribute to the public service logic (PSL) that suggest a shift from linear co-production to dynamic value co-creation. However, PSL has devoted scant attention to value co-destruction. The paper contributes by identifying four dimensions representing causes of value co-destruction in public services. The paper also shows how value may be co-destroyed in the interaction between several types of actors, thus advancing a service ecosystems perspective for understanding value co-destruction.

Date: 2021
References: Add references at CitEc
Citations: View citations in EconPapers (6)

Downloads: (external link)
http://hdl.handle.net/10.1080/14719037.2020.1720354 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:rpxmxx:v:23:y:2021:i:6:p:886-905

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/rpxm20

DOI: 10.1080/14719037.2020.1720354

Access Statistics for this article

Public Management Review is currently edited by Stephen P. Osborne

More articles in Public Management Review from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().