The importance of considering resource’s tasks when modeling healthcare services with discrete-event simulation: an approach using work sampling method

C Baril, V Gascon, J Miller and C Bounhol

Journal of Simulation, 2017, vol. 11, issue 2, 103-114

Abstract: Discrete event simulation (DES) is increasingly used to model and analyse healthcare systems processes. Unlike the manufacturing industry, healthcare personnel benefits from a professional independence allowing them to choose the next task to accomplish. Because of this characteristic modelling healthcare systems with DES is more complex. This paper introduces a work sampling method to model nurses’ direct and indirect tasks in a haematology-oncology clinic. We show how this method helps to obtain a more realistic DES model.

Date: 2017
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DOI: 10.1057/jos.2016.6

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