Describing the Relationships between Tourist Satisfaction and Destination Loyalty in a Segmented and Digitalized Market

Bart Neuts, João Romão, Eveline van Leeuwen and Peter Nijkamp
Additional contact information
Bart Neuts: KU Leuven, Belgium
João Romão: VU University Amsterdam
Eveline van Leeuwen: VU University Amsterdam

No 13-164/VIII, Tinbergen Institute Discussion Papers from Tinbergen Institute

Abstract: See the article in Tourism Economics (2013). Volume 19, Issue 5, pages 987-1004.

As a result of advances in ICT-services, transportation, and local development, among others, an increasing number of destinations is competing to attract both national and international visitors. Globalisation requires destinations to increase their competitiveness or risk losing out on tourist revenues. While the research into destination competitiveness and tourist loyalty is well founded, recent progress in e-services has opened new opportunities for informing and attracting visitors. This paper examines the potential effects of e-services in an inclusive model of destination loyalty towards the city of Leipzig (Germany). The results of the path analysis indicate possibilities for e-services to increase both satisfaction and loyalty, especially with regard to a number of tourist subgroups.

Keywords: Loyalty; E-services; ICT; Satisfaction; Destination Management (search for similar items in EconPapers)
JEL-codes: L83 L86 (search for similar items in EconPapers)
Date: 2013-10-11
New Economics Papers: this item is included in nep-tur
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (11)

Downloads: (external link)
https://papers.tinbergen.nl/13164.pdf (application/pdf)

Related works:
Journal Article: Describing the Relationships between Tourist Satisfaction and Destination Loyalty in a Segmented and Digitalized Market (2013)
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:tin:wpaper:20130164

Access Statistics for this paper

More papers in Tinbergen Institute Discussion Papers from Tinbergen Institute Contact information at EDIRC.
Bibliographic data for series maintained by Tinbergen Office +31 (0)10-4088900 ().