Revealing the influence of managerial practices and entrepreneurs' characteristics on hotel efficiency

Marco Corsino and Enrico Zaninotto

No 2012/03, DISA Working Papers from Department of Computer and Management Sciences, University of Trento, Italy

Abstract: Productive efficiency in hotels varies greatly. Based on a large dataset on the hotel industry in an Italian region, a two-stage approach was used, first to distinguish the component of inefficiency arising from external factors, linked to destination, and then to isolate the role that firm-level variables play on hotel efficiency. Stage 1 was carried out with non-parametric frontier analysis; stage 2 was based on an econometric model which regresses inefficiency scores on a set of firm-level variables. Investment behavior was found to play an important role, and family management had a negative influence on productive efficiency.

Keywords: Efficiency; Data Envelopment Analysis (DEA); Two-stage estimation; Hotel industry; Managerial practices (search for similar items in EconPapers)
Date: 2012-05, Revised 2012-05
New Economics Papers: this item is included in nep-cse, nep-eff and nep-tur
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