EconPapers    
Economics at your fingertips  
 

"The best place to be": managing employee loyalty in a knowledge-intensive company

Miguel Pina e Cunha

Nova SBE Working Paper Series from Universidade Nova de Lisboa, Nova School of Business and Economics

Abstract: Using a case study of an integrated information technology services firm, I examine how the interplay between culture, structure and leadership is managed to build employee loyalty. O focus on the salient features of the case, namely that a high profile culture combines with a low profile leadership and with minimal structuring to create a vibrant and loyalty-generating organizational environment. I propose that these processes are effective because they reinforce one another. It is their articulation, not their existence, which acts both as an unobtrusive control mechanism and as an employee loyalty generating process-fulfilling the needs of both the organization and its professionals

Keywords: Knowledge-intensive firms; organizational culture; minimal structure; low profile leadership (search for similar items in EconPapers)
Pages: 32 pages
Date: 2002
References: Add references at CitEc
Citations: View citations in EconPapers (7)

Downloads: (external link)
https://run.unl.pt/bitstream/10362/83527/1/WP409.pdf

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:unl:unlfep:wp409

Access Statistics for this paper

More papers in Nova SBE Working Paper Series from Universidade Nova de Lisboa, Nova School of Business and Economics Contact information at EDIRC.
Bibliographic data for series maintained by Susana Lopes (susana.lopes@novasbe.pt).

 
Page updated 2025-02-05
Handle: RePEc:unl:unlfep:wp409