Exploring Antecedents of Service Innovation Excellence in Manufacturing SMEs

Kars Mennens, Anita Van Gils, Gaby Odekerken - Schröder and Wilko Letterie
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Kars Mennens: Marketing & Supply Chain Management, RS: GSBE MSCM
Gaby Odekerken - Schröder: Marketing & Supply Chain Management, RS: GSBE MSCM

No 25, Research Memorandum from Maastricht University, Graduate School of Business and Economics (GSBE)

Abstract: In this paper, we discuss factors that enable SMEs to achieve service innovation excellence. Using a knowledge based-perspective, we posit that absorptive capacity, which is the ability to identify, assimilate and exploit external knowledge, is one of these critical factors. Additionally, we investigate the effect of two potential drivers that can influence absorptive capacity, namely employee collaboration and an SME’s search breadth.

JEL-codes: O31 (search for similar items in EconPapers)
Date: 2016-01-01
New Economics Papers: this item is included in nep-cse, nep-ent, nep-ino and nep-sbm
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:unm:umagsb:2016025

DOI: 10.26481/umagsb.2016025

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