Service Management as a Subdiscipline of Management Science

Rokicki Arkadiusz () and Nogalski Bogdan ()
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Rokicki Arkadiusz: Kozminski University, 59 Jagiellonska St., 03-301Warsaw
Nogalski Bogdan: WSB University in Gdańsk, Institute of Management and Finance; Aleja Grunwaldzka 238A, 80–266Gdańsk, Poland

Journal of Management and Business Administration. Central Europe, 2021, vol. 29, issue 3, 136-174

Abstract: Purpose: To draw research attention to service management (SM) as a subdiscipline of management science. Service management offers a different, more customer-value-centric perspective that is scarcely present in management science studies, rooted in manufacturing and production management. The purpose is also to define the scope of SM as an area of research in management science.

Keywords: service management; value creation; production management; management disciplines (search for similar items in EconPapers)
JEL-codes: I (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:jmbace:v:29:y:2021:i:3:p:136-174:n:6

DOI: 10.7206/cemj.2658-0845.57

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