Pathways toward digitalization in Social Protection and Labor (SPL) service delivery

Christina Louise Lowe, Iamele P. Rigolini, Lucia Solbes Castro and Francesca Adele Bastagli

No 185112, Social Protection Discussion Papers and Notes from The World Bank

Abstract: This paper offers three key contributors to the excising literature. Firstly, it reviewsthe use of technology across each phase of delivering social protection and labor (SPL) benefits and services. Secondly, it reviews evidence on potential outcomes arising from digitalization initiatives, and identifies factors and conditions that facilitate successful design and implementation. Lastly, the paper outlines a conceptual framework for different digitalizing pathways. This framework distinguishes between: (1) the progressive digitalization of analog core SPL architecture; (2) ‘leapfrogging’ innovations, which use novel digital approaches from the outset in contexts where SPL provision is nascent and traditional core architecture does not exist; and (3) the use of supporting technologies that may be helpful in their own right but neither contribute to, nor rely on, to digitalization of core SPL architecture

Date: 2023-10-06
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