KNOWLEDGE AND INTELLECTUAL PROPERTY MANAGEMENT IN CUSTOMER–SUPPLIER RELATIONSHIPS

Jaakko Paasi (), Tuija Luoma, Katri Valkokari and Nari Lee
Additional contact information
Jaakko Paasi: VTT Technical Research Centre of Finland, P. O. Box 1300, FI-33101 Tampere, Finland
Tuija Luoma: VTT Technical Research Centre of Finland, P. O. Box 1300, FI-33101 Tampere, Finland
Katri Valkokari: VTT Technical Research Centre of Finland, P. O. Box 1300, FI-33101 Tampere, Finland
Nari Lee: Munich Intellectual Property Law Center (MIPLC), Marstallstrasse 8, DE-80539 Munich, Germany

International Journal of Innovation Management (ijim), 2010, vol. 14, issue 04, 629-654

Abstract: The purpose of the paper is to empirically study firms' practises of knowledge and intellectual property (IP) management in customer–supplier relationships. The work applies the qualitative methodology of multiple case studies, and the material was collected in semi-structured interviews with management personnel at 36 organisations in Finland and in the Netherlands. Almost every firm had innovation relationships with their customers and suppliers, but the forms these relationships took, and the kinds of practices they involved, varied greatly. As a result, the firms considered the management of knowledge and IP in these relationships very challenging. We argue that by distinguishing knowledge management in the exploration phase of new business from knowledge management in the exploitation phase of innovation outcome, the firms could manage the knowledge and IP better. Accordingly, the paper introduces three propositions to support the knowledge and IP management in customer–supplier relationships.

Keywords: Knowledge management; intellectual property; innovation; customer–supplier relationship (search for similar items in EconPapers)
Date: 2010
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Citations: View citations in EconPapers (7)

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DOI: 10.1142/S1363919610002805

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