INNOVATING WITH SERVICE ROBOTS IN HEALTH AND WELFARE LIVING LABS

Seppo Leminen, Mika Westerlund () and Mervi Rajahonka ()
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Seppo Leminen: Laurea University of Applied Sciences, Vanha Maantie 9, FI-02650 Espoo, Finland2Department of Marketing, Aalto University School of Business, P. O. Box 21230, FI-00076 Aalto, Finland
Mika Westerlund: Sprott School of Business, Carleton University, 305 Saint Patrick’s Bldg., 1125 Colonel by Drive, Ottawa, ON, K1S 5B6, Canada
Mervi Rajahonka: South-Eastern Finland University of Applied Sciences XAMK, Patteristonkatu 3, 50100 Mikkeli, Finland

International Journal of Innovation Management (ijim), 2017, vol. 21, issue 08, 1-24

Abstract: This paper examines diverse service innovations created with service robots in living labs that are an under researched and growing area of scholarly research. In particular, there is a need for research that connects robotics with welfare and health care living labs. This study focusses on the nexus between the different types of robots and services in living labs. It contributes to the literatures of open innovation and living labs by developing a conceptual framework for analysing service innovations enabled by robotics in eight living lab cases. The framework distinguishes four archetypes of service innovations in health and welfare living labs: (i) socialising, (ii) aiding, (iii) entertaining, and (iv) personal assisting. The paper concludes with implications to theory and practice, and suggests directions for future research.

Keywords: Open innovation; user innovation; conceptualisation of open innovation; categorisation of open innovation; living lab; living laboratory; future of open innovation; innovation; service; service robot; social robot; physically assistive; socially assistive (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (3)

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DOI: 10.1142/S1363919617400138

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