A QFD-ANP Method for Supplier Selection with Benefits, Opportunities, Costs and Risks Considerations

Eleonora Bottani, Piera Centobelli, Teresa Murino and Ehsan Shekarian
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Eleonora Bottani: Department of Engineering and Architecture, University of Parma, viale delle Scienze 181/A – 43124 Parma, Italy
Piera Centobelli: #x2020;Department of Industrial Engineering, University of Naples Federico II, P.le Tecchio 80, 80125 – Naples, Italy
Teresa Murino: #x2021;Department of Chemical Materials and Industrial Production Engineering, University of Naples Federico II, P.le Tecchio 80, 80125 – Naples, Italy
Ehsan Shekarian: #xA7;Centre for Product Design and Manufacturing, Department of Mechanical Engineering, Faculty of Engineering, University of Malaya, Kuala Lumpur, Malaysia

International Journal of Information Technology & Decision Making (IJITDM), 2018, vol. 17, issue 03, 911-939

Abstract: This paper presents an original integrated procedure to evaluate and select suppliers for purchasing decisions. The procedure exploits the quality function deployment approach to define the suppliers’ characteristics, coupled with the analytic network process to capture the interrelations among the selection criteria and integrated with a benefits, opportunities, costs and risks (BOCR) analysis. As such, the proposed approach is more structured than the existing methods for supplier selection; in particular, it allows simultaneously to take into account the relevant criteria for supplier selection, to capture the situation in which the decision criteria are somehow dependent on one another and to evaluate the positive and negative aspects of the selection process. By using the proposed approach, companies can derive useful information to guide their partner selection process. An extensive case study is reported to show the application of the model to a selection process of a real Italian company. The application shows that the model is effective in identifying the most suitable supplier; moreover, a detailed sensitivity analysis highlights that the results of the ranking are very robust against possible changes in the relative importance of the BOCR perspectives.

Keywords: Quality function deployment (QFD); analytic network process (ANP); supplier selection; benefits; opportunities; costs and risks (BOCR) analysis; decision support system (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (8)

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DOI: 10.1142/S021962201850013X

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