Performance Evaluation for Taiwanese Hospitals by Multi-Activity Network Data Envelopment Analysis

Bo Hsiao () and Li-Hsueh Chen
Additional contact information
Bo Hsiao: Department of Information Management, Chang Jung Christian University, Tainan, Taiwan
Li-Hsueh Chen: Department of Transportation Science, National Taiwan Ocean University, No. 2 Pei-Ning Road, Keelung City 20224, Taiwan

International Journal of Information Technology & Decision Making (IJITDM), 2019, vol. 18, issue 03, 1009-1043

Abstract: This study proposes an alternative method for evaluating the overall performance of hospitals in Taiwan. Specifically, three types of hospital activities, medical, pharmaceutical, and rehabilitation, are classified and connected using the parallel method. To bridge the difference between the performance evaluation methods adopted in hospitals and the evaluation method adopted by traditional enterprises, each activity is divided into two serial-type connected processes, which are the production and service processes. This study analyzes the performance of the six processes in three types of activities of three levels of hospitals, namely medical centers, regional hospitals, and district hospitals, by using multi-activity network data envelopment analysis (MNDEA) in Taiwan in 2012. The average overall efficiency was 0.41, while the average estimated efficiency for medical, pharmaceutical, and rehabilitation activities was 0.62, 0.34, and 0.27, respectively. At the hospital level, the average efficiency for medical centers, regional hospitals, and district hospitals was 0.59, 0.49, and 0.35, respectively. The production processes of medical and rehabilitation activities in Taiwan have higher average efficiency than their service processes, while the production processes of pharmaceutical activity have lower average efficiency than its service processes. These results provide a reference for upgrading the operation and management strategies for all hospitals in the country.

Keywords: Medical activities; pharmaceutical activities; rehabilitation activities; hospital performance (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0219622018500165
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:ijitdm:v:18:y:2019:i:03:n:s0219622018500165

Ordering information: This journal article can be ordered from

DOI: 10.1142/S0219622018500165

Access Statistics for this article

International Journal of Information Technology & Decision Making (IJITDM) is currently edited by Yong Shi

More articles in International Journal of Information Technology & Decision Making (IJITDM) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().