A Model of Organisational Knowledge Management Maturity Based on People, Process, and Technology

L. G. Pee () and A. Kankanhalli ()
Additional contact information
L. G. Pee: National University of Singapore, Singapore
A. Kankanhalli: National University of Singapore, Singapore

Journal of Information & Knowledge Management (JIKM), 2009, vol. 08, issue 02, 79-99

Abstract: Organisations are increasingly investing in knowledge management (KM) initiatives to promote the sharing, application, and creation of knowledge for competitive advantage. To guide and assess the progress of KM initiatives in organisations, various process models have been proposed but a consistent approach that has been empirically tested is lacking. Based on the life cycle theory, this paper reviews, compares, and integrates existing models to propose a General KM Maturity Model (G-KMMM). G-KMMM encompasses the initial, aware, defined, managed, and optimising stages, which are differentiated in terms of their characteristics related to the people, process, and technology aspects of KM. To facilitate empirical validation and application, an accompanying assessment tool is also developed. As an initial validation of the proposed G-KMMM, a case study of a multi-unit information system organisation of a large public university was conducted. Findings indicate that G-KMMM can be a useful diagnostic tool for assessing and guiding KM implementation in organisations.

Keywords: Knowledge management; maturity modeling; case study (search for similar items in EconPapers)
Date: 2009
References: View complete reference list from CitEc
Citations: View citations in EconPapers (8)

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0219649209002270
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:jikmxx:v:08:y:2009:i:02:n:s0219649209002270

Ordering information: This journal article can be ordered from

DOI: 10.1142/S0219649209002270

Access Statistics for this article

Journal of Information & Knowledge Management (JIKM) is currently edited by Professor Suliman Hawamdeh

More articles in Journal of Information & Knowledge Management (JIKM) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().