How can chatbots effectively comfort humans? Exploring the interaction of emoji and identity cues for perceived emotional support

Yu-li Liu, Chuling Song, Dongpeng Huang, Sunny Xun Liu, Zhuoyang Li and Bo Hu

32nd European Regional ITS Conference, Madrid 2023: Realising the digital decade in the European Union – Easier said than done? from International Telecommunications Society (ITS)

Keywords: identity cues; social presence; CASA paradigm; emojis; chatbots; emotional support (search for similar items in EconPapers)
Date: 2023
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