A Multi-Country Comparison of User Innovation Behaviors on Smartphone Applications

Bosul Yoo, Sotaro Katsumata and Takeyasu Ichikohji

14th ITS Asia-Pacific Regional Conference, Kyoto 2017: Mapping ICT into Transformation for the Next Information Society from International Telecommunications Society (ITS)

Abstract: This study examines preceding factors of user innovation behavior using a case of smartphone applications toexamineindirect and direct effects of consumer attitude on user innovation. Specifically, this study focuses ontwo aspects of the user innovation evaluation:quality and quantity. Quality of user innovation in particular has the potentialtocontribute tothe profitability of firms thatprovide social mediaor other community services.This study proposes a structural model to examine the relationship between thesetwo user innovation aspects and preceding attitude factors, involvement, consumer knowledge,and customer orientation.The empirical analysisis based ona consumer survey to examine commonalitiesand differences in two countries: Japan and China. In each country, two services are chosen asrepresentative cases of the user-generated content business modelto measure user innovation behaviors based on the two aspectsmentioned.Byclarifying the preceding factors of user innovation behavior, this study hasimplications for new business models and future innovation research.

Keywords: User Innovation; Smartphone Applications; UGC (User-Generated Content); Customer Orientation (search for similar items in EconPapers)
JEL-codes: M15 M31 O30 (search for similar items in EconPapers)
Date: 2017
New Economics Papers: this item is included in nep-cse, nep-ino, nep-mkt and nep-pay
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Persistent link: https://EconPapers.repec.org/RePEc:zbw:itsp17:168553

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