The AMFITEATRU ECONOMIC journal

2004 - 2009

from Academy of Economic Studies - Bucharest, Romania
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Volume 11, issue 26, 2009

Dimensions of Quality in Services pp. 243-245

Vasile DINU

Performance Assessment of the Training Service Providers in Romania related to the Criteria of the Common Quality Assurance Framework pp. 247-259

Marieta Olaru, Felicia Albescu, Dorel Paraschiv, Ghiorghiţa Stoleriu and Claudia Adriana Langă

Methodology to evaluate the Quality of Public Services pp. 260-270

Cătălin Popescu, Tatiana Cucu, Luminiţa Ion-Boussier, Jean-Marie Boussier and Augustin Mitu

Analysis of Service Quality Management in the Materials Industry using the BCG Matrix Method pp. 270-276

Adrian Ioana, Vasile Mirea and Cezar Bălescu

Responsiveness of Health Systems: a Barometer of the Quality of Health Services pp. 277-287

Ana-Lucia Ristea, Ion Stegăroiu, Valeriu Ioan-Franc and Vasile DINU

Customer Loyalty and its Determinants in a Banking Services Environment pp. 288-297

Alina Filip and Laurenţiu-Dan Anghel

Study regarding Customer Perception of Healthcare Service Quality in Romanian Clinics, Based on their Profile pp. 298-304

Cornelia Prejmerean and Simona Vasilache

Quality Assesment of Social Public Services pp. 305-313

Nicolina Racoceanu, Aniela Matei, Bertha Sănduleasa and Mihaela Ghenţa

Major Change in the Quality Management of the Qualitative Market Research pp. 314-322

Carmen Balan

Managing Process Performance and Quality for Sustainability in the Service Organizations pp. 323-329

Carmen Păunescu

ECOROM – Indicators System Proposal of Quality Certification in Ecotourism pp. 330-338

Hornoiu Remus, Tănase Mihai Ovidiu and Puiu NISTOREANU

Considerations regarding the Performance Improvement of the Hospital Healthcare Services from Romania by the Implementation of an Integrated Management System pp. 339-345

Lelia Voinea and Rodica Pamfilie

Quality Characteristics and Metrics related to M-Learning Process pp. 346-354

Paul Pocatilu and Cătălin Boja

Standards and Costs for Quality Management of E-Learning Services pp. 355-363

Marian Stoica and Bogdan Ghilic-Micu

Operational Risk Assesement Tools for Quality Management in Banking Services pp. 364-372

Alina Mihaela Dima

Managing Service Quality within the Knowledge-Based Economy: Opportunities and Challenges pp. 373-382

Ion Plumb and Andreea Zamfir

The Quality of Educational Services in Higher Education – Assurance, Management or Excellence? pp. 383-392

Roxana Sârbu, Anca Gabriela Ilie, Antonia Cristiana Enache and Dan Dumitriu

Empirical Survey Regarding the Quality Costs in the Romanian Services Companies pp. 393-401

Mariana Glăvan, Mădălina Dumitru and Mihaela Dumitrana

Using the European Model of Total Quality Management to assess the Performance of Organizations. Case Study on Educational Services pp. 402-411

Maria Ioncică, Iolanda Magdalena Negoiţă, Eva-Cristina Petrescu and Diana Ioncică

Considerations Regarding Quality Management in Services as a Marketing Instrument for Increasing Customers’ Satisfaction in Tourism Products pp. 412-418

Nicolae Teodorescu, Aurelia–Felicia Stăncioiu and Augustin Mitu

The Survey of the Service Quality. Application to a Hotel using the SERVQUAL Model pp. 419-428

Olimpia State and Nicolae Istudor

The Quality Management of the Services of Scientometric Quantification of the Research of the Members of the University Community Deployed within the „e-UnivRoScient” Concept pp. 429-440

Ionescu Bogdan, Ionescu Iuliana, Dumitru Valentin and Gorgan Vasile

Customer Contribution to improving Service Quality in the Hospitality Industry pp. 441-450

Dragoş Constantin Vasile

The Reasssesment of the Service Quality System within the Romanian Hotel Industry – a Premise for Increasing the Competition of the Tourist Offer pp. 451-461

Adriana Anca Cristea

Organizational Memory: an Approach from Knowledge Management and Quality Management of Organizational Learning Perspectives pp. 473-481

Marinela Vrîncianu, Liana Anica-Popa and Ionuţ Anica-Popa

Reliability and Flexibility in the Quality Management of Tourism Products pp. 482-493

Pavel Stanciu and Cristian Valentin Hapenciuc

Optimal Diversification in Allocation Problems pp. 494-502

Ion Purcaru

Using Sustainable Development Indicators in the Quality Management of Service Activities. Case Study: Veolia Environnement pp. 503-510

Cătălin Florin Seichea

Estimating the Total Factor Productivity in Romanian Economy pp. 512-521

Emilian Dobrescu

Some Thoughts on Financial Innovation and Financial Crises pp. 522-532

Giovanni Palmerio

Measuring the Managerial Potential pp. 533-548

Ion Gh. Roşca and George Moldoveanu

Constructive Deviance, Destructive Deviance and Personality: How do they interrelate? pp. 549-564

Moran Bodankin and Aharon Tziner

Growth and Profitability in Portuguese Companies: a Dynamic Panel Data Approach pp. 565-573

Zélia Serrasqueiro

Quality Assurance in the Japanese Universities pp. 574-584

Sorin-George Toma and Shinji Naruo

Cruise Crimes: Economic-Legal Issues and Current Debates pp. 585-596

Thomas R Panko, Babu P George and Tony L Henthorne

Financing Options for Entrepreneurial Ventures pp. 597-604

Sonja Markova and Tatjana Petkovska-Mircevska

Intergenerational Partnership in Research and Development Activity pp. 606-615

Gheorghe Zaman, Steliana Sandu and Irina Anghel

Cost Analysis of Good Practice – a Case Study for Dentistry Services in Romania pp. 616-623

Duţescu Adriana, Ponorîcă Andreea Gabriela and Stănilă Georgiana Oana

Ion N. Angelescu. The Founder of the Palace of the Academy of Commerce and the First Professor of History of Commerce pp. 624-629

Robert Christian Stefan Paiusan

The German Quality of a Work about Quality pp. 630-634

Iacob Kerbalek

The New Economy. The End of Certainties pp. 635-641

Mihaela Roxana Pivodă

Volume 11, issue 25, 2009

Reasons for a standardized approach of the occupations in the commercial field pp. 5-6

Vasile DINU

The marketer-a complex specialist, a man of concept, decision and action pp. 9-20

Nicolae Al. Pop and Anca-Daniela Vl?doi

Selling with entrepreneurial spirit: the salles entrepreneur pp. 21-28

Vasile DINU and Lauren?iu T?chiciu

Marketing competencies of trade personnel pp. 29-40

Iacob C?toiu and C?lin Veghe?

Contributions to understandingtoday's role of highly qualified commerce personnel pp. 41-50

Iacob Kerbalek

The profile of the tourism information center officer in Romania pp. 51-60

Heike Bähre, Carmen Chasovschi and Carmen N?stase

Traditional professions+ elements of tourist integrated development in rural areas pp. 61-68

Puiu NISTOREANU, Liliana Nicodim and T?nase Mihai Ovidiu

Clarifications about the vocations and the occupations denomination from the hotels industry pp. 69-78

Nicolae Lupu and Andreea Marin-Pantelescu

Employees competences-the success factor of commerce enterprises pp. 79-90

Cristinel Vasiliu

Pleading for the management controller profession in the trade area pp. 91-102

Mihaela Dumitrana, Mariana Gl?van and M?d?lina Dumitru

Particularities of retail occupations pp. 103-112

Tatiana-Roxana Nae

The challenges of the salles manager in the current business environment pp. 113-122

Mihaela Moise

The student evaluation of teaching: its failure as a research program, and as an administrative guide pp. 125-150

Robert A. Sproule and C?lin Vâlsan

The quadratic relationship between intangible assets and growth in Portuguese SMEs pp. 151-158

Paulo Macas Nunes and Alcina Almeida

Assessment of the exchange rate convergence in Euro-candidate countries pp. 159-180

Daniel Stavarek

Turning ideas into money. Which ideas and whom money? pp. 181-188

Andreea Vass

The necessity for a diferent paradigm for economic development pp. 189-200

Nikola Yankov

Foresight for restructuring R&D systems pp. 201-210

Mihai P?unica, Radu Gheorghiu, Adrian Curaj and Cosmin Holeab

Enterpise resource planning deplozment guide pp. 213-222

Valentin Dumitru and Vasile Florescu

A Special Teacher - Professor Eng. Iosif Ionescu-Muscel pp. 223-228

Viorel Petrescu

A new exciting vision in the world of comodities pp. 229-232

Dumitru Dima

Marketing and Customer Relationship Management pp. 233-236

Iacob C?toiu