Details about Osman M. Karatepe

Access statistics for papers by Osman M. Karatepe.

Last updated 2017-02-17. Update your information in the RePEc Author Service.

Short-id: pka753

Journal Articles

2017

1. An examination of the consequences of corporate social responsibility in the airline industry: Work engagement, career satisfaction, and voice behavior
   Journal of Air Transport Management, 2017, 59, (C), 8-17 View citations (29)

2016

2. An empirical investigation of psychological capital among flight attendants
   Journal of Air Transport Management, 2016, 55, (C), 193-202 View citations (8)

2015

3. Gender-choice behavior linkages: an investigation in the hospitality industry
   Tourism and Hospitality Management, 2015, 21, (2), 191-202 View citations (1)

2014

4. The effects of perceived crowding, emotional dissonance, and emotional exhaustion on critical job outcomes: A study of ground staff in the airline industry
   Journal of Air Transport Management, 2014, 40, (C), 182-191 View citations (14)

2011

5. Service Quality, Customer Satisfaction and Loyalty: The Moderating Role of Gender
   Journal of Business Economics and Management, 2011, 12, (2), 278-300 View citations (18)
6. The effect of management commitment to service quality on job embeddedness and performance outcomes
   Journal of Business Economics and Management, 2011, 13, (4), 614-636 View citations (28)

2008

7. The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion
   The Service Industries Journal, 2008, 30, (9), 1565-1579 View citations (2)

2006

8. Does gender moderate the effects of role stress in frontline service jobs?
   Journal of Business Research, 2006, 59, (10-11), 1087-1093 View citations (13)
9. The effects of selected antecedents on the service recovery performance of frontline employees
   The Service Industries Journal, 2006, 26, (1), 39-57 View citations (7)
10. The effects of two directions of conflict and facilitation on frontline employees’ job outcomes
    The Service Industries Journal, 2006, 29, (7), 977-993 View citations (2)

2004

11. Measuring service quality of travel agents: evidence from Northern Cyprus
    The Service Industries Journal, 2004, 24, (3), 82-100 View citations (9)