Details about Patrícia Moura e Sá

Access statistics for papers by Patrícia Moura e Sá.

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Short-id: pmo1518

Journal Articles

2021

1. Quality Assessment of the Services Delivered by a Court, Based on the Perceptions of Users, Magistrates, and Court Officials
   Sustainability, 2021, 13, (2), 1-16

2020

2. An assessment of a municipal physical activity programme for seniors based on the EFQM model: Integrating the views of internal and external stakeholders
   Evaluation and Program Planning, 2020, 80, (C)
3. Raising consumers’ interest in their water invoices: Challenges and opportunities
   Utilities Policy, 2020, 63, (C) View citations (1)

2015

4. Perceções dos Consumidores Domésticos acerca das Faturas de Água
   Notas Económicas, 2015, (42), 30-48

2011

5. Promoting sustainable residential water use: a Portuguese case study in ownership and regulation
   Policy Studies, 2011, 32, (3), 291-301

2008

6. Modernização Administrativa e Gestão da Qualidade: Um estudo empírico nos Municípios Portugueses
   Notas Económicas, 2008, (27), 57-80

Chapters

2015

1. Tensions Raised by TQM Demands Upon Work Design in Technologically Controlled Environments: The Case of a Call Centre
   Springer