Modernização Administrativa e Gestão da Qualidade: Um estudo empírico nos Municípios Portugueses

Patrícia Moura e Sá and Olívia Sintra
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Olívia Sintra: Gabinete de Qualificação na Administração, Câmara de Pombal

Notas Económicas, 2008, issue 27, 57-80

Abstract: Administrative modernisation efforts have been directed towards the goals of simplification, efficiency and transparency, with the aim of providing citizens with higher quality services. Quality Management approaches, based on the principles of customer focus, involvement and continuous improvement, have been regarded as a means to achieve those purposes. In this study, based on data collected from 115 Portuguese municipalities, it is assessed at what extent some administrative modernisation measures are in place and analysed its relationship with the implementation of quality management frameworks. Findings reveal that not only there are several issues established by law not fully implemented, but also municipalities that adopt quality management approaches and, in particular, that have services certified are indeed ahead in the modernisation process, including E-Government initiatives.

JEL-codes: H11 H83 (search for similar items in EconPapers)
Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:gmf:journl:y:2008:i:27:p:57-80

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