Quality of care and satisfaction in mothers of children under 5 years of age who attend a primary health care facility in Lima

Rosa Perez-Siguas ()

International Journal of Innovative Research and Scientific Studies, 2025, vol. 8, issue 3, 1038-1045

Abstract: To identify the relationship between quality of care and satisfaction in mothers of children under 5 years of age who attend the well-child check-up clinic at a primary health care facility in North Lima. The approach adopted was quantitative and the design was correlational-cross-sectional. The population consisted of 420 duly selected informant mothers, to whom the two measurement instruments were applied. There was a significant relationship between the construction of quality of care and satisfaction (p<0.05). Similarly, a significant relationship was found between the dimensions of quality of care (scientific and technical care, human care, and context of care) and satisfaction in all cases (p<0.05). According to the quality of care, the elevated level prevailed (55.7%), followed by medium (24.5%) and low (19.8%). According to satisfaction in mothers, the acceptable value prevailed (52.4%), followed by in process (24.5%) and to improve (23.1%). Finally, there is a relationship between quality of care and waiting time (p<0.05), as well as between satisfaction and waiting time (p<0.05). There was a meaningful relationship between the construction’s quality of care and satisfaction.

Keywords: Child health services; Mothers; Nursing care; Patient satisfaction; Quality of health care. (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://ijirss.com/index.php/ijirss/article/view/6750/1315 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aac:ijirss:v:8:y:2025:i:3:p:1038-1045:id:6750

Access Statistics for this article

International Journal of Innovative Research and Scientific Studies is currently edited by Natalie Jean

More articles in International Journal of Innovative Research and Scientific Studies from Innovative Research Publishing
Bibliographic data for series maintained by Natalie Jean ().