Developing digital capacity of Vietnamese civil servants

Tran Thi Bao Khanh ()

International Journal of Innovative Research and Scientific Studies, 2025, vol. 8, issue 3, 3403-3409

Abstract: The development of a digital society is a trend in every country, posing many new requirements on digital capacity for state agencies, civil servants, and citizens so that people's transactions with the state are carried out in the digital environment, and civil servants play the role of the subject in performing this task. This means civil servants must have digital knowledge and skills, form digital capacity to perform public duties, interact, and solve people's work in the digital environment. This study builds a theoretical framework on the digital capacity of civil servants, including (1) Competency in using digital technology, (2) Competency in exploiting digital data, (3) Competency in performing digital transactions. The author designs a theoretical model aimed at assessing the impact of these three digital capacities on the work results of civil servants in the digital environment. The survey was conducted with a sample size of N = 450 commune-level local civil servants from three provinces with difficult conditions and low growth in three regions of Vietnam, including Lai Chau province (North), Quang Ngai province (Central), and An Giang province (South). The research results show that commune-level local civil servants self-assess their digital capacity at a low level in all three of the above contents. This reality poses requirements for the development and implementation of training and fostering policies on digital capacity for local civil servants in Vietnam today. With that research conclusion, the author suggests some contents to improve policies to develop digital capacity and enhance the quality of local civil servants in Vietnam in the trend of a digital society.

Keywords: Digital capacity; Digital civil servant; Vietnam. (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
https://ijirss.com/index.php/ijirss/article/view/7250/1523 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aac:ijirss:v:8:y:2025:i:3:p:3403-3409:id:7250

Access Statistics for this article

International Journal of Innovative Research and Scientific Studies is currently edited by Natalie Jean

More articles in International Journal of Innovative Research and Scientific Studies from Innovative Research Publishing
Bibliographic data for series maintained by Natalie Jean ().