The reciprocity of perceived organizational support and employee engagement in SMEs during the COVID-19 pandemic

Vera Ferrón Vílchez (), María Eugenia Senise Barrio () and Rocío Llamas Sánchez ()
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Vera Ferrón Vílchez: Department of Business Management 2, University of Granada (Granada), https://orcid.org/0000-0003-2475-4686
María Eugenia Senise Barrio: Department of Business Management 2, University of Granada (Granada), https://orcid.org/0000-0002-4792-8856
Rocío Llamas Sánchez: Department of Business Management 2, University of Granada (Melilla), https://orcid.org/0000-0002-9466-6932

Small Business International Review, 2024, vol. 8, issue 1, e611

Abstract: This paper examines the reciprocal relationship between perceived organizational support (POS) and employee engagement within small and medium-sized enterprises (SMEs) during the COVID-19 pandemic. During this crisis, a positive association was observed: SMEs that committed to their employees tended to see a corresponding engagement from their employees. To assess how performance influenced this relationship, the study also explored whether this reciprocal pattern varied with different levels of business performance?decreased, unchanged, or improved?relative to pre-crisis economic performance. An empirical analysis was conducted on a sample of 114 SMEs from the Andalusian region (Spain) using a regression model with mediating effects. The findings reveal that reciprocity between POS and employee engagement was evident during the pandemic and was particularly strong among SMEs belonging to the sub-sample with negative economic results.

Keywords: perceived organizational support; employee engagement; performance; crisis; SMEs; Andalucian region (search for similar items in EconPapers)
JEL-codes: M12 M21 M54 (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:aaz:sbir01:v:8:y:2024:i:1:p:e611

DOI: 10.26784/sbir.v8i1.611

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