The Impact of Service Quality on Customer Satisfaction: A Case Study on Nekemte Municipality, Oromia Region, Ethiopia

Abdissa Gemechu Gobena
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Abdissa Gemechu Gobena: Department of Psychology, Nekemte College of Teacher Education, Ethiopia

Annals of Social Sciences & Management studies, 2019, vol. 4, issue 1, 14-25

Abstract: Customer satisfaction and service quality are one of the basic opportunities, which help to run, to improve business and profit of the company, and especially save the loyalty of its customers. The main objective of this study was to assess the overall level of service quality and customer satisfaction in Nekemte Municipality and to investigate the impact of service quality dimensions on customer satisfaction under the study area. A conceptual model of service quality dimensions was developed. Data for this study was collected in Nekemte Municipality, which is situated in Oromia region, Ethiopia.

Keywords: juniper publishers; social sciences journals; social anthropology; social policy; journal of social science; social and political science journals; journal of social science; open access; juniper publishers reivew (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:adp:oajasm:v:4:y:2019:i:1:p:14-25

DOI: 10.19080/ASM.2019.04.555629

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