The Problematics of Service Delivery in the Nigerian Federal Civil Service

John Olushola Magbadelo
Additional contact information
John Olushola Magbadelo: Director, Centre for African & Asian Studies, Nigeria

Annals of Social Sciences & Management studies, 2020, vol. 5, issue 3, 79-85

Abstract: The Nigerian Civil Service has been unable to re-position itself for qualitative service delivery to the longsuffering citizens of the country. The despicable situation of the country’s federal bureaucracy is a product of several years of leadership failure and the concomitant erosion of public service values which together with other factors have contributed to the decay that has become the palpable identity of the country’s federal civil service. Poor service delivery or the absence of service delivery by the federal civil service is a consequence of the persistent problems that have been bedeviling it. The problems are conceptual, attitudinal and operational. Previous efforts aimed at positioning the Nigerian public sector for improved service delivery since 2004 have only scratched the surface of the problems in the federal civil service. The problems of poor service delivery are deep-rooted than what the SERVICOM palliative could handle. Yet, unless and until these problems are fully and comprehensively solved, the country’s federal civil service will remain handicapped and unable to render quality services in any significant way.

Keywords: juniper publishers; social sciences journals; social anthropology; social policy; journal of social science; social and political science journals; journal of social science; open access; juniper publishers reivew (search for similar items in EconPapers)
Date: 2020
References: Add references at CitEc
Citations:

Downloads: (external link)
https://juniperpublishers.com/asm/pdf/ASM.MS.ID.555663.pdf (application/pdf)
https://juniperpublishers.com/asm/ASM.MS.ID.555663.php (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:adp:oajasm:v:5:y:2020:i:3:p:79-85

DOI: 10.19080/ASM.2020.05.555663

Access Statistics for this article

Annals of Social Sciences & Management studies is currently edited by Sophia Mathis

More articles in Annals of Social Sciences & Management studies from Juniper Publishers Inc.
Bibliographic data for series maintained by Robert Thomas ().