Customer Retention in a Competitive Power Market: Analysis of a 'Double-Bounded Plus Follow-Ups' Questionnaire

Yongxin Cai, Iraj Deilami and Kenneth Train ()

The Energy Journal, 1998, vol. Volume19, issue Number 2, 191-215

Abstract: A model is developed and estimated that forecasts the share of an electric utility's customers who would switch to a competitor under various price discounts and service attributes (reliability, renewable power, energy conservation assistance, and customer service.) The method builds upon previous double-bounded dichotomous choice procedures, extended to account for the multi-attribute nature of electric power service.

JEL-codes: F0 (search for similar items in EconPapers)
Date: 1998
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Citations: View citations in EconPapers (21)

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