Examining the impact of electronic supply chain management processes on customer satisfaction: A literature review

Mohamed Shamout and Okechukwu Lawrence Emeagwali

Business and Economic Horizons (BEH), 2016, vol. 12, issue 3

Abstract: This paper aims to discuss a collection of empirical studies examining the impact of electronic supply chain management (e-SCM) processes on customer satisfaction. A review of the relevant literature has shown that a limited number of previous studies has attempted to identify the impact of e-SCM processes on customer satisfaction. Thus, the obtained data from the secondary source will be discussed and explained here. Findings of this study show the impact of e-SCM processes on customer satisfaction. This study has been based on a literature review and opens the door for future researchers to further expand this field.

Keywords: Consumer/Household Economics; Industrial Organization (search for similar items in EconPapers)
Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://ageconsearch.umn.edu/record/264616/files/2 ... ement_pp.141-163.pdf (application/pdf)
https://ageconsearch.umn.edu/record/264616/files/2 ... 3.pdf?subformat=pdfa (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ags:pdcbeh:264616

DOI: 10.22004/ag.econ.264616

Access Statistics for this article

More articles in Business and Economic Horizons (BEH) from Prague Development Center (PRADEC) Contact information at EDIRC.
Bibliographic data for series maintained by AgEcon Search ().