COMMUNICATION OPENNESS IN PERFORMANCE APPRAISAL SYSTEMS ENHANCING JOB SATISFACTION

Azman Ismail (), Rozanariah MOHD Sani () and Mohd Hamran Mohamad ()
Additional contact information
Azman Ismail: Universiti Kebangsaan, Faculty of Economics & Management, azisma08@gmail.com, Malaysia,
Rozanariah MOHD Sani: Universiti Kebangsaan, Faculty of Economics & Management, rozanariahsani@yahoo.com, Malaysia,
Mohd Hamran Mohamad: Universiti Kebangsaan, Faculty of Economics & Management, alwwardiaffa@gmail.com, Malaysia,

Journal of Public Administration, Finance and Law, 2014, vol. 5, issue 5, 98-109

Abstract: The aim of this paper is to investigate the relationship between communication openness in performance appraisal systems and job satisfaction. A survey method was employed to gather data from employees who have worked in a privatized postal company in Sarawak, Malaysia. SmartPLS version 2.0 was used to determine the validity and reliability of instrument and test the research hypotheses. The outcomes of SmartPLS path model showed that explanation and feedback were positively and significantly related to job satisfaction. This result confirms that the ability of appraisers to clearly explain the performance appraisal practices and adequately provide feedback in determining performance scores have been important predictors of appraises� job satisfaction in the studied organization. Further, this study provides discussion, implications and conclusion.

Keywords: Explanation; feedback; job satisfaction (search for similar items in EconPapers)
Date: 2014
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.jopafl.com/uploads/issue5/COMMUNICATION ... JOB_SATISFACTION.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aic:jopafl:y:2014:v:5:p:98-109

Access Statistics for this article

More articles in Journal of Public Administration, Finance and Law from Alexandru Ioan Cuza University, Faculty of Economics and Business Administration Contact information at EDIRC.
Bibliographic data for series maintained by Sireteanu Napoleon-Alexandru ().