Occupational Stress in Relation to Job Satisfaction: An Empirical Study of Call Centre

Prabhjot Kaur Mahal
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Prabhjot Kaur Mahal: Lecturer, RBIEBT (MBA). Sahauran, Kharar. Punjab Technical University, Jalandhar, Punjab, India

Indian Journal of Commerce and Management Studies, 2012, vol. 3, issue 1, 42-47

Abstract: Getting the pulse of the present competitive environment, Human resource practitioners, councilors, professionals and managers are today realizing the fact that occupational stress is becoming inevitable in every organization. Occupational stress affects employee turnover, productivity and firm performance. Managers sure in dilemma over what interventions need to be employed to minimize the cost associated with occupational stress. It is essential to understand the causes, symptoms and effects of occupational stress on employee satisfaction. The data used for the study was generated by convenience random sampling of employees working in the call centre located in Chandigarh. The findings of the study shows that occupational stress effect employees in several ways and a major source of employee turnover in many organistaions.

Keywords: Occupational Stress; Job Satisfaction; Call Centre. (search for similar items in EconPapers)
Date: 2012
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