STUDY ON THE IMPACT OF QUALITY OF SERVICE ON THE QUALITY OF EXPERIENCE IN MULTIMEDIA ENVIRONMENTS

Catalina Felicia Mancas
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Catalina Felicia Mancas: University of Craiova Faculty of Automatics, Computers and Electronics

Annals of University of Craiova - Economic Sciences Series, 2015, vol. 1, issue 43, 257-266

Abstract: Providing a guarantee for the customer satisfaction is essential nowadays in multiple domains. A user-centric approach has become a necessity since user satisfaction represents a key performance indicator for the providers; a metric, providers can use in order to improve their business. In multimedia environments, users are sensitive to factors as noise, echo or delay; it is a matter of seconds to quit using a service. To this purpose, QoS (Quality of Service) plays a crucial role. This paper focus is to provide insights on how QoS impacts the QoE (Quality of Experience) perceived by the end-user of multimedia networks. The literature review, the practical approaches and the experiments described in this paper aim at providing a better understanding of the QoS-QoE relationship when dealing with multimedia traffic.

Keywords: QoS; QoE; user; multimedia; traffic; voice; video; data (search for similar items in EconPapers)
JEL-codes: C88 (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:aio:aucsse:v:1:y:2015:i:43:p:257-266

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