QUALITY OF TOURIST SERVICES - KEY FACTOR OF COMPETITIVENESS ON THE MARKET

Marius Mitrache and Roxana Cristina Marinescu
Additional contact information
Roxana Cristina Marinescu: University of Craiova Faculty of Economics and Business Administration

Annals of University of Craiova - Economic Sciences Series, 2012, vol. 3, issue 40, 98-101

Abstract: Service quality has become a key factor in customers' decision to choose a travel service unit. If a service company will act according to the concept "always facing the market", the target clientele will be that who, by its needs and expectations, will determine the quality level required for the company to remain competitive on the market. Diversity and quality are the main factors of the competitiveness and, consequently, the fundamental problems facing the tourism industry in general and particularly the international reception tourism.

Keywords: tourism; quality; services; competitiveness; customer satisfaction (search for similar items in EconPapers)
JEL-codes: M19 O14 (search for similar items in EconPapers)
Date: 2012
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://feaa.ucv.ro/AUCSSE/0040v3-010.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aio:aucsse:v:3:y:2012:i:40:p:98-101

Access Statistics for this article

Annals of University of Craiova - Economic Sciences Series is currently edited by Sorinel Domnisoru

More articles in Annals of University of Craiova - Economic Sciences Series from University of Craiova, Faculty of Economics and Business Administration Contact information at EDIRC.
Bibliographic data for series maintained by Anca Bandoi ( this e-mail address is bad, please contact ).