CHARACTERISTICS OF WAITING LINE MODELS - THE INDICATORS OF THE CUSTOMER FLOW MANAGEMENT SYSTEMS EFFICIENCY

Sidonia Otilia Cernea, Mihaela Jaradat and Mohammad Jaradat

Annales Universitatis Apulensis Series Oeconomica, 2010, vol. 2, issue 12, 13

Abstract: This paper is dedicated to the presentation of the single-channel waiting line systems with Poisson arrivals and exponential service times.They represent stages of customer flow management processes. Waiting systems are stochastic mathematical models and they represent the describing base of the waiting phenomena, service processes, prioritization, etc. Mathematical models of queuing theory present interest in modeling, designing and analysing of nowadays information networks. Increasing trend of their development and emergence of new network technologies, impose new requirements regarding the development of new mathematicals waiting models. In this paper we merely present the single-channel waiting line model, with example on a fast-food restaurant.

Keywords: customer flow; queuing theory; waiting system; waiting line; efficiency (search for similar items in EconPapers)
JEL-codes: A12 C41 C46 L84 (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:alu:journl:v:2:y:2010:i:12:p:13

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