Covid-19 Effect on Consumers Perception toward E-Payment: A Case Study on Kuwaiti Consumers

Lamyaa S. AlAli, Musaed S. AlAli, Sundus K. Al-Yatama, Fahed S. Beneid and Hamed A. Aldhuaina
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Lamyaa S. AlAli: Department of Computer Science, College of Business Studies, The Public Authority for Applied Education and Training (PAAET), Kuwait
Musaed S. AlAli: Department of Insurance and Banking, College of Business Studies, The Public Authority for Applied Education and Training (PAAET), Kuwait
Sundus K. Al-Yatama: Department of Insurance and Banking, College of Business Studies, The Public Authority for Applied Education and Training (PAAET), Kuwait
Fahed S. Beneid: Department of Insurance and Banking, College of Business Studies, The Public Authority for Applied Education and Training (PAAET), Kuwait
Hamed A. Aldhuaina: Department of Business Technology, College of Business Studies, The Public Authority for Applied Education and Training (PAAET), Kuwait

International Journal of Economics and Financial Research, 2023, vol. 9, issue 4, 27-31

Abstract: As an act of risk management, most governments around the world started imposing curfews and lockdowns to contain the spread of covid-19. These restrictions led e-payment to become the main method of conducting financial transactions. It is well documented that the volume of e-payments transactions had risen dramatically during and after covid-19 lockdowns and Kuwait was no exception. This study aims to identify the sources of that increase in e-payment transactions. Using the data of a questionnaire that was distributed to 170 participants, results showed that covid-19 resulted in an increase of 136% in e-payment in Kuwait. Using ordinary least square regression (OLS) method, results revealed that the age of the consumer had a statistically significant direct effect on the increase in volume while the consumer income had a statistically significant inverse relation with the increase in e-payment transactions volume. On the other hand, factors such as consumer gender, education, and information technology (IT) literacy showed no statistically significant effect on the increase in e-payments volume.

Keywords: E-Payment; Kuwait; Covid-19; Risk tolerance; Information technology (IT) literacy (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:arp:ijefrr:2023:p:27-31

DOI: 10.32861/ijefr.94.27.31

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