A Conceptual Study on Supply Chain Management in Creating Customer Value

Muhammad Sabbir Rahman (), Md. Aftab Anwar (), Ferdous Azam S. M. () and Fadi Abdelmuniem Abdelfattah
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Muhammad Sabbir Rahman: Kulliyyah of Language and Management, IIUM Gombak Campus, Jalan Gombak, Selangor Darul Ehsan, PO Box: 10, 50728 Kuala Lumpur, Malaysia
Md. Aftab Anwar: Kulliyyah of Economics and Management Sciences, IIUM Gombak Campus, Jalan Gombak, Selangor Darul Ehsan, PO Box: 10, 50728 Kuala Lumpur, Malaysia
Ferdous Azam S. M.: Kulliyyah of Economics and Management Sciences, IIUM Gombak Campus, Jalan Gombak, Selangor Darul Ehsan, PO Box: 10, 50728 Kuala Lumpur, Malaysia
Fadi Abdelmuniem Abdelfattah: Graduate School of Management (GSM), MMU Multimedia University, Jalan Multimedia, 63100 Cyberjaya, Selangor Darul Ehsan, Malaysia

The Journal of Social Sciences Research, 2015, vol. 1, issue 3, 32-36

Abstract: The aim of this conceptual paper is to explicate the impact of effective supply chain management in creating customers’ value. This study applied secondary source to collect all the relevant information in order to derive the conceptual framework. The findings suggest that effective supply chain management has a positive impact on the sustainability, organizational performance, competitiveness and innovativeness in way to creating ultimate value for the customers.

Keywords: Supply Chain management; Sustainability; Organizational performance; Competitiveness; Innovation. (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:arp:tjssrr:2015:p:32-36

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