Critical Success Factors of System Requirements Definition in IT System Development: An Industrial Case Study

Shinobu Komai*, Rizky Prima Sakti and Hamdani Saidi
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Shinobu Komai*: Malaysia-Japan International Institute of Technology, Universiti Teknologi Malaysia, 54100 Kuala Lumpur, Malaysia
Rizky Prima Sakti: Malaysia-Japan International Institute of Technology, Universiti Teknologi Malaysia, 54100 Kuala Lumpur, Malaysia
Hamdani Saidi: Business Development, Universiti Teknologi Malaysia, 54100 Kuala Lumpur, Malaysia

The Journal of Social Sciences Research, 2018, 1058-1074 Special Issue: 5

Abstract: The success of IT system development is largely dependent on the System Requirements Definition (SRD) phase. Researches on Critical Success Factors (CSFs) in the SRD phase are beneficial to the success of IT system development. However, reports that consider the situation in the system requirements definition phase is lacking and these studies try to develop universal truths for CSFs without lessons learnt from empirical evidence need to be characterized. This study is a step towards bridging this gap in characterized evidence to discover “difficult items†in the SRD phase. Moreover, we conducted a case study to justify the importance of CSFs that could be 1) Customer/User Involvement, 2) Clear project goals, and 3) Technical skills of the project team in the SRD phase. The results of the characterization indicated that those major CSFs are consistent. Another issue can also be mitigated by examining Agile method.

Keywords: IT system; Critical success factors; System requirements definition; System development; Case study (search for similar items in EconPapers)
Date: 2018
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