The Structural Relationship Between Organisational-Information System Related Support, Technology Self-Efficacy, And End-User Satisfaction With E-HRM

Hadziroh Ibrahim*, Faridahwati Mohd Shamsuddin, Yusliza Mohd Yusoff and Md. Lazim Mohd Zin
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Hadziroh Ibrahim*: School of Business Management, College of Business, Universiti Utara Malaysia, 06010 Sintok, Kedah, Malaysia
Faridahwati Mohd Shamsuddin: Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia, 06010 Sintok, Kedah, Malaysia
Yusliza Mohd Yusoff: School of Maritime Business and Management, Universiti Malaysia Terengganu, Malaysia
Md. Lazim Mohd Zin: School of Business Management, College of Business, Universiti Utara Malaysia, 06010 Sintok, Kedah, Malaysia

The Journal of Social Sciences Research, 2018, 1111-1119 Special Issue: 6

Abstract: The study investigated the structural relationships between organisational information system (IS)-related support and end-user satisfaction with electronic human resource management (E-HRM) in government agencies in Malaysia, called human resource management information system (HRMIS). The moderating effect of technology self-efficacy on the relationships was also examined. A purposive sampling technique specifically judgment sampling was used to recruit participants in 14 state governments and ministries. To collect data, 990 questionnaires were distributed, of which 490 were used for data analysis. The results showed that of four dimensions of organisational IS-related support, only literacy support, technical support, and technology involvement support had significant and positive relationships with end-user satisfaction with HRMIS. Innovation support did not show any significant contribution. Unexpectedly, technology self-efficacy did not demonstrate any moderating effect, suggesting that organisational IS-related support is more crucial than prior computer skill to ensure the effective implementation of HRMIS in government agencies in Malaysia. The theoretical and managerial implications of the results are discussed.

Keywords: Organisational support; HRMIS, EHRM; End-user satisfaction; And Malaysia. (search for similar items in EconPapers)
Date: 2018
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