Effect of Workplace Incivility on Job Satisfaction Among Nurses: Mediating Role of Emotional Exhaustion

Abdul Samad Dahri* and Kamal Ab Hamid
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Abdul Samad Dahri*: PhD candidate, School of Business and Management, Universiti Utara Malaysia (UUM), Malaysia
Kamal Ab Hamid: Associate Professor, School of Business and Management, Universiti Utara Malaysia (UUM), Malaysia

The Journal of Social Sciences Research, 2018, 80-90 Special Issue: 4

Abstract: Though job satisfaction is extensively researched issue, yet, lack of job satisfaction among nurses causes 1 million deaths each year. Thus, research frame is based on AET under explored job satisfaction with respect to workplace incivility was addressed to have negative effect on job satisfaction directly and indirectly through mediating role of emotional exhaustion, among 265 nurses in Sindh province of public hospitals were analyzed by Smart-PLS. Results revealed valuable outcomes as workplace incivility found insignificant in direct relation with job satisfaction and significantly related through emotional exhaustion with job satisfaction. whereas, emotional exhaustion also had negative effect on job satisfaction. this study expands AET and directs further exploration on job satisfaction, which are efficient, effective and feasible for HR and stake holders to implement corrective measures.

Keywords: Workplace incivility, Emotional exhaustion; Job satisfaction; Public hospitals; Nurses; Pakistan. (search for similar items in EconPapers)
Date: 2018
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