The Influence of Political Environment on the Performance of Business Process Outsourcing Sector in Kenya

Chege Purity Nyambura, Jesse Maina Kinyua and Kirema Nkanata Mburugu
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Chege Purity Nyambura: Postgraduate student, School of Business and Economics, University of Embu, Kenya
Jesse Maina Kinyua: Lecture, School of Business and Economics, University of Embu, Kenya
Kirema Nkanata Mburugu: Lecturer, School of Agriculture, University of Embu, Kenya

The Journal of Social Sciences Research, 2020, vol. 6, issue 8, 770-775

Abstract: The purpose of this study is to establish the influence of the political environment on the performance of the Business Process Outsourcing Sector in Kenya. The study covered all the 118 registered business process outsourcing companies in Kenya. Descriptive and inferential statistics were used in this study. The descriptive results indicate that the political climate in Kenya has not been conducive to the business process outsourcing sector. The inferential results indicated that the political environment had a statistically significant influence on the performance of the business process outsourcing sector in Kenya. The study, therefore, concludes that a conducive political environment is vital for the business process outsourcing sector to thrive. The study suggests that the government ought to consider developing and implementing measures and policies that will ensure a conducive political environment to enable BPO companies to thrive.

Keywords: Political environment; Business process outsourcing; Performance; Kenya (search for similar items in EconPapers)
Date: 2020
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