The impact of technology on workplace design and supporting a multigenerational workforce

Matthew Ezold

Corporate Real Estate Journal, 2018, vol. 8, issue 2, 107-117

Abstract: This paper analyses recent trends in workplace design in support of open plan, densification and enabling user mobility within the workplace to encourage user encounters. Is examines how these trends triggered a corresponding movement towards self-service technologies with a greater ability to locate and communicate with peers through personal and mobile devices. Supporting users with this improved collaboration suite has required that technology teams start understanding the profiles of their users from initial needs assessment through ongoing training and support. The paper investigates how generational factors including speed of adoption and the perception that technology is requiring users to work in new and unfamiliar ways can slow the overall effectiveness of technology deployment and by extension the success of a transformative workplace design effort. By pairing current workplace design trends with the supporting technology capabilities of each trend, the paper identifies a process to determine the needs of specific user types and methods for supporting a multigenerational workforce as new capabilities are rolled out.

Keywords: workplace technology; user experience; generational technology adoption; technology resilience; unified communications; user mobility (search for similar items in EconPapers)
JEL-codes: R3 (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:aza:crej00:y:2018:v:8:i:2:p:107-117

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